Return and exchange policy

Consumer returns:

In the case of a refund, we will make the refund when the goods are returned.

Making a wise choice of products is always the best option to avoid inconvenience and dissatisfaction. Our team is available to advise you and answer your questions by email or phone. We also advise you to read the ingredients before proceeding to payment.

You will understand that no returns will be accepted for reasons of subjective dissatisfaction. For example: the appreciation of the smell and/or the texture of the products, a change of idea, a bad choice of product, etc.

For any skin reactions, please contact us. All products returned by a consumer to FLÖ must be submitted and approved by FLÖ prior to return, and must be accompanied by proof of purchase (invoices and/or confirmation email).

You must notify us of a reaction or allergy within 30 days of receiving your order. Please contact us via email at or by phone at 1 (450) 701-8292.


Returns for defective products:

In the case of defective products upon receipt of your online order, please contact us via email at or by phone at 1 (450) 701-8292 to make an agreement regarding the defective products and thus receive new products. No refund possible, exchange only. No returns will be accepted without proof of purchase (invoice and/or confirmation email). The consumer has a period of 15 days following receipt of his order to communicate with us the problem is with the container (example: broken bottle during delivery or defective pump) and a period of 90 days if the defect is product level (change in texture or smell of the product).